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Last updated: 20 March 2026
These Terms and Conditions ("Terms") govern your access to and use of https://sample-sync.com, the SampleSyncplatform, and any related products, features, content, or services we make available (collectively, the "Service"). By accessing or using the Service, you agree to these Terms and our Privacy Policy.
If you use the Service on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" means both you and that entity.
If you do not agree to these Terms, you must not access or use the Service.
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service. You agree to provide accurate, complete, and current account and billing information and to keep that information up to date.
You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must promptly notify us at [email protected] if you suspect unauthorised access to your account or any other security incident.
We may refuse registration, reclaim usernames, or suspend accounts that are misleading, infringing, offensive, or otherwise violate these Terms or applicable law.
You agree that we may send you electronic communications related to the Service, including service announcements, security alerts, billing notices, support messages, and legal notices. These transactional communications are part of the Service and are not marketing communications.
If you choose to receive marketing emails, you may opt out at any time by using the unsubscribe link in those emails or by contacting us at [email protected]. Opting out of marketing emails does not stop transactional or legal notices.
Some parts of the Service are offered on a paid basis, including recurring subscription plans. Before you complete a purchase, we will present the material pricing and billing terms that apply to your selected plan.
Recurring billing: If you start a subscription, you authorise us and our payment processors to charge the applicable fees, taxes, and other disclosed charges on a recurring basis until the subscription is cancelled. Subscriptions renew automatically for the same subscription term unless you cancel before the renewal date.
Cancellation: You may cancel your subscription through your account billing settings if that option is available, or by contacting us at [email protected]. Unless we expressly state otherwise, cancellation stops future renewals and takes effect at the end of the current paid term.
Fee changes: We may change our prices from time to time. If we change recurring subscription fees, we will provide prior notice before the new price takes effect, and where required by law we will also provide any renewal, reminder, or fee-change notices required by applicable law.
Failed payments: If a payment fails, we may retry the payment method on file, suspend access to paid features, downgrade your account, or terminate your subscription until outstanding amounts are paid.
Refunds: Except as required by law or as expressly stated in writing, fees are non-refundable and non-prorated. Taxes are your responsibility unless the law requires us to collect and remit them.
The Service may allow you to upload, submit, store, organise, share, or otherwise make available content, data, files, images, sample records, comments, and other materials ("User Content"). You retain ownership of your User Content.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, modify, and otherwise use your User Content solely as reasonably necessary to provide, maintain, secure, support, back up, and improve the Service, enforce these Terms, and comply with law.
You represent and warrant that you have all rights, permissions, and legal bases necessary to provide User Content to the Service and to grant the licence above. You are solely responsible for the accuracy, legality, reliability, and use of your User Content, including any sample information, product specifications, client notes, or uploaded files.
We may generate and use aggregated or de-identified data derived from the Service for analytics, security, product improvement, and operational reporting, provided that such data does not identify you as an individual or disclose your confidential User Content.
You may use the Service only in compliance with these Terms and applicable law.
You must not:
The Service, including its software, design, text, graphics, trademarks, logos, and other content other than User Content, is owned by SampleSync Solutions or its licensors and is protected by intellectual property and other applicable laws. We reserve all rights not expressly granted to you in these Terms.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business or personal use, as applicable. You may not use our name, branding, or other proprietary materials without our prior written consent.
We respect the intellectual property rights of others and may remove or disable access to material that we believe may infringe those rights.
If you believe content on the Service infringes your copyright, send a notice to [email protected] with enough detail for us to review the request, including:
We may request additional information, forward notices to the relevant user, and take action that we consider appropriate under the circumstances.
If you send us feedback, ideas, suggestions, or feature requests, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and exploit that feedback for any lawful purpose without compensation or restriction.
We may suspend or terminate your access to the Service, in whole or in part, immediately or later, if we believe you have violated these Terms, created risk for us or others, failed to pay fees when due, or if suspension or termination is necessary to comply with law or protect the Service.
You may stop using the Service at any time. If you want to close your account, you may do so through the Service if that option is available, or by contacting us at [email protected].
Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination will survive, including sections relating to payments, intellectual property, disclaimers, limitations of liability, indemnification, disputes, and attorneys' fees. We may retain and delete data in accordance with our legal obligations, backup practices, and internal retention policies.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SampleSync Solutions DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT, DATA, OR RESULTS AVAILABLE THROUGH THE SERVICE WILL BE COMPLETE, ACCURATE, OR RELIABLE.
You are responsible for reviewing and verifying any data you upload to or obtain from the Service before relying on it, including material specifications, sourcing information, project records, and other business-critical information. You are also responsible for maintaining any backups you consider necessary.
Nothing in these Terms excludes any warranty or right that cannot be excluded or limited under applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SampleSync Solutions AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF SampleSync Solutions ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).
The limitations in this section apply to the fullest extent permitted by law and do not limit liability that cannot lawfully be excluded or limited.
You will defend, indemnify, and hold harmless SampleSync Solutions, its affiliates, licensors, and each of their respective officers, directors, employees, contractors, agents, and representatives from and against any third-party claims, actions, proceedings, damages, judgments, settlements, fines, penalties, losses, liabilities, and expenses arising out of or relating to:
Your indemnification obligations include reimbursing us for reasonable attorneys' fees, expert fees, court costs, settlement amounts, and other reasonable costs of investigating, defending, or resolving a covered claim. We may assume the exclusive defence and control of any matter subject to indemnification, and if we do, you will cooperate with us and may not settle that matter without our prior written consent.
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be governed by the laws of Delaware, USA, without regard to conflict of law rules.
Before filing a formal claim, each party agrees to try in good faith to resolve the dispute by sending written notice to the other party describing the issue and the requested resolution. This informal process does not prevent either party from seeking urgent injunctive or equitable relief where necessary.
To the fullest extent permitted by law, any action or proceeding arising out of or relating to these Terms or the Service must be brought exclusively in the state or federal courts located in Delaware. Each party irrevocably submits to the personal jurisdiction and venue of those courts and waives any objection based on inconvenient forum.
Jury trial waiver: To the maximum extent permitted by law, you and SampleSync Solutions each waive any right to a trial by jury in any action or proceeding arising out of or relating to these Terms or the Service. Any court of competent jurisdiction may enforce this waiver without the production of further evidence.
To the fullest extent permitted by law, in any action or proceeding arising out of or relating to these Terms or the Service, the party bringing or initiating such action or proceeding (the "suing party") shall be responsible for and shall pay all reasonable attorneys' fees, expert fees, court costs, and other reasonable litigation expenses incurred by both parties. This obligation applies regardless of whether the suing party prevails in the action or proceeding. This section is separate from, and does not limit, your obligations under the indemnification section above.
SampleSync Solutions will not be liable for any delay, failure to perform, or interruption of the Service caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, natural disasters, strikes or other labour disputes, government actions, internet outages, power failures, or other circumstances beyond our reasonable control.
We may modify, suspend, or discontinue all or part of the Service at any time. We may also update these Terms from time to time by posting the revised version on this page or by providing another form of notice.
If a change is material, we will use reasonable efforts to provide advance notice. Your continued use of the Service after updated Terms become effective means you accept the revised Terms. If you do not agree, you must stop using the Service and cancel any paid plans.
These Terms, together with our Privacy Policy and any order form or separate written agreement that expressly governs your use of the Service, are the entire agreement between you and SampleSync Solutionsregarding the Service. If there is a conflict between these Terms and a signed written agreement with us, the signed written agreement controls to the extent of the conflict.
If any provision of these Terms is found unenforceable, that provision will be limited to the minimum extent necessary and the rest of the Terms will remain in effect. Our failure to enforce any provision is not a waiver of that provision or any other provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms do not create any agency, partnership, joint venture, or fiduciary relationship, and no third party is an intended beneficiary of these Terms unless these Terms expressly state otherwise.
If you have questions about these Terms, you can contact us: